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Stellar customer service from B2C Jewels

Kaycee2018

Brilliant_Rock
Premium
Joined
May 14, 2018
Messages
864

I recently inquired about a diamond listed on B2C's for use in a halo setting I own. B2C was quick to inform me that the diamond was no longer available and offered alternate options. None of the alternatives was a fit for my setting, but I found a different diamond that looked promising and placed the order. I received the diamond very quickly and it was beautiful. Sadly, my jeweler informed me that although the dimensions were close, my setting would require a lot of tweaking, etc. for the diamond to possibly work, so I had to return the diamond. B2C's customer service was on-point throughout the entire ordering/shipping process and the return/refund process. I will definitely look to them for my future projects.

 

Ibrakeforpossums

Shiny_Rock
Joined
Mar 21, 2019
Messages
493

B2C, I like those guys. After a return, I wound up with two emerald cuts in a years time, that I named Alex and Patrick. They were very professional but warm at the same time. Nice folks.

 
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